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NOTES

Notes for product teams.

What new rules ask of your screens, and how to plan and buy the work. Written by the studio from the projects we run, in plain words.

LATESTHospitality · 7 Oct 2026 · 6 min readAI in a hotel, without a new PMS: where to startThe data a hotel needs is already in its PMS, channel manager, reviews and stock records. The order we'd start in: one question, the data out, tools that read before tools that act, one module with money in it, and people approving.Read the note Loyalty · 7 Oct 2026 · 6 min readLoyalty programme or gamification? What works in charging and mobility appsThey answer different questions. Three questions to choose between them, what we've seen work at Zes, Super73 and Octopus, the mechanics that backfire, and how to measure it honestly.Read the note EV charging · 7 Oct 2026 · 6 min readDesigning a charging-station screen: eight lessons from the fieldWhat we learned designing and field-testing the screens on Zes's high-power stations: status that reads from the car, every way to pay, one decision per step, the bad moments, and accessibility that holds up outdoors.Read the note AI · 7 Oct 2026 · 6 min readAI Act Article 50: a checklist for the AI in your productSince 2 August 2026, people must be told when they're talking to an AI, and generated content must be marked. What that means for chatbots, assistants, agents and generated media, screen by screen.Read the note Accessibility · 1 Oct 2026 · 7 min readThe EAA, one year on: a working checklist for product teamsWhat to change, and in what order, to meet the European Accessibility Act: the design system, the content, the journeys, kiosks and the accessibility statement.Read the note EV charging · 1 Oct 2026 · 6 min readNew charging rules, on the screen: what AFIR and EPDK change in apps and kiosksThe EU's AFIR and Türkiye's 2026 EPDK amendments change how drivers pay. Here is what they change on the kiosk and in the app: card payment, the price before the plug, receipts and roaming.Read the note UX audits · 1 Oct 2026 · 5 min readBefore you buy a UX audit: eight questions to askA UX audit can be an afternoon with a checklist or a month of research with real users. Eight questions that show what you would actually be buying.Read the note

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