The EAA is now being enforced. Is your product ready?
Since 28 June 2025, online shops, banking, travel booking and other consumer services in the EU, and self-service terminals such as ATMs and ticket machines, must be accessible. Our accessibility audit shows where you stand against WCAG 2.1 AA. Then we fix what matters first and design new screens to pass.
- WCAG 2.1 AA
- the level apps and websites are measured against
- EN 301 549
- the European standard behind it
- 27
- member states, and enforcement differs in each
- 2030
- when the main transition for services ends
If EU consumers use it to buy, bank, travel or connect, it's likely in scope.
E-commerce
Online shops and marketplaces selling to consumers in the EU, on the web and in apps.
Banking and payments
Banking apps, payment services, and the ATMs and payment terminals behind them.
Transport and ticketing
Booking, ticketing, check-in and live travel information, on screens and at the station.
Self-service kiosks
ATMs, ticketing and check-in machines put into use after 28 June 2025.
Telecom and media
Electronic communications services and the devices and apps used to reach them.
E-books
E-books and the software used to read them.
Companies outside the EU, including in Türkiye, are covered when they serve EU consumers.
Does it apply to you?
01Do consumers in the EU use your product or service?
A pointer, not a legal answer.
The deadline has passed. Now comes enforcement.
- 28 June 2025Applies
Products placed on the market and services offered to consumers from this date must meet the requirements, apart from the transition periods.
- Nov 2025First court cases
In France, disability associations take large retailers to court over inaccessible online shops.
- 2026WE ARE HEREFirst checks and rulings
France's consumer authority checks online shops and a court orders Carrefour to fix its site and app; the Dutch ACM finds 61% of the largest online shops inaccessible.
- 28 June 2030Transition ends
Services still running on products in use before June 2025 must be accessible too. Self-service terminals may stay until the end of their economic life, up to 20 years.
One kiosk screen, four of the people in front of it.
The Zes charging kiosk, as we designed it: three large choices, one instruction, nothing to scroll.
A simulation to show the idea, not a test. The real check uses people and assistive tech.
A product everyone can use, and a statement that says how.
WCAG 2.1 AA, through EN 301 549
The European standard the EAA relies on. For apps and websites it means WCAG 2.1 level AA: contrast, keyboard and screen-reader use, clear structure, captions, forms people can complete.
An accessibility statement
The Act asks you to explain how your service meets the requirements, in your terms or a similar public document; most teams publish an accessibility statement. Saying where it falls short and how people can reach you is good practice. In the Netherlands, falling short must be reported to the ACM.
Kiosks: software and hardware
EN 301 549 adds hardware requirements for terminals, such as tactile and audio output. We design and build the interface; the device maker covers the hardware.
One week to know exactly where you stand.
- DAY 1Scope and scan
We agree on the key journeys; Corexi runs the automated pass, so senior time goes where people get stuck.
- DAY 2–3Expert review
A senior designer goes through every screen by hand: screen readers (VoiceOver, TalkBack), keyboard, zoom and contrast.
- DAY 4Ranked findings
Every issue mapped to its WCAG criterion, ranked by legal risk and by how many people it blocks.
- DAY 5Walkthrough
We walk your team through the fix plan and hand over a draft accessibility statement.
- ✓Up to three key journeys on one platform, about 20 screens
- ✓Every issue with its WCAG 2.1 AA criterion and where it happens
- ✓A fix plan ranked by legal risk and user impact
- ✓A draft accessibility statement for your site or app
- ✓A 60-minute walkthrough with your team
More platforms, a kiosk or a larger product? Quoted after a 20-minute call. The fixes that follow are a fixed-price project, and a Product Partnership keeps every release accessible.
Book a Compliance Check →We design the kiosks drivers use at Zes and Electrip stations, and we designed Revolut's first ATM, so we know the screen, the hardware and the person in front of it. We make products that meet these rules. For the legal reading, we work alongside your counsel.
Two of our free tools.
Does the EAA apply to us?+
If you sell products or services in its scope to consumers in the EU, almost certainly. Microenterprises (fewer than 10 people and no more than €2M turnover or balance sheet) are exempt from the service obligations. Companies outside the EU, including in Türkiye, are covered when they serve EU consumers.
What was the deadline?+
28 June 2025. Enforcement is under way. In France, the consumer authority (DGCCRF) is checking online shops, and in June 2026 a court in Caen ordered Carrefour to make its website and app accessible within six months, while a court in Lille dismissed a similar claim against Auchan. In the Netherlands, the ACM found in March 2026 that 61% of the largest online shops weren't accessible. Services still running on products in use before 28 June 2025 have until 28 June 2030; self-service terminals can stay in use until the end of their economic life, up to 20 years.
WCAG 2.1 or WCAG 2.2?+
Today's benchmark is EN 301 549 V3.2.1, the version harmonized under the Web Accessibility Directive, which is based on WCAG 2.1 AA; no version is cited under the EAA yet. ETSI published V4.1.1, based on WCAG 2.2 AA, on 2 September 2026; it becomes the reference once the Commission cites it in the Official Journal, expected around the end of 2026. We check against 2.1 AA and design new work to 2.2 AA, so nothing needs redoing.
Is an accessibility widget enough?+
No. A widget adds preferences on top of a page; it doesn't fix structure, contrast, focus order or labels in the product itself. We offer a free one, blurple access, and we say this openly.
What does the Compliance Check cost, and what if we're bigger?+
The Compliance Check, from €1,900, covers up to three key journeys on one platform (about 20 screens) in one week. More platforms, a kiosk or a larger product are quoted after a short call.
Do you give legal advice?+
No. We make products that meet the requirements and document how. For the legal reading, we work alongside your counsel.